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Data Deletion Request

Request deletion of your PASSO account and personal data.

What happens when you request deletion?

Your PASSO account will be deactivated and your personal data removed from our systems.

Active passes will be cancelled. Refunds for unused passes will be assessed per our Refund Policy.

Some records may be retained for a period after deletion for legal, accounting, fraud prevention or regulatory reasons. This includes transaction records as required by Qatar financial regulations.

After submission, we will confirm receipt within 2 business days and complete the deletion within 30 days.

Submit your deletion request

By submitting this form, you confirm that you are the account holder and authorize PASSO to delete your account and personal data, subject to any legally required retention periods.