This Refund Policy explains when and how refunds may be issued for passes purchased through PASSO.
A completely unused pass (zero redemptions) may be eligible for a full refund if requested within 14 days of purchase, provided the merchant's terms permit it. Contact support with your order details.
Passes that have been partially redeemed are generally not eligible for a full refund. A partial refund for remaining unused uses may be considered at PASSO's discretion in exceptional circumstances.
Passes that have expired with unused uses remaining are not eligible for refund unless the merchant has agreed otherwise or the expiry was caused by a technical error on PASSO's part.
If you were charged twice for the same pass due to a payment error, contact support with both transaction references. Duplicate charges will be refunded in full.
If a payment fails but your account is charged, contact support immediately. We will investigate and refund any amounts charged without a corresponding pass being issued.
Some merchants may have their own refund terms that are more restrictive than PASSO's general policy. These terms are shown on the pass detail screen before purchase. Please review them carefully.
If a merchant is removed from PASSO or closes permanently, and you have an active unused pass, PASSO will attempt to arrange a refund or alternative. Contact support as soon as possible.
Submit a refund request through the Support page on our website or through the app. Include your name, email, the pass name, purchase date and reason for the request. We aim to respond within 3 business days.
Approved refunds are returned to the original payment method. Processing may take 5–10 business days depending on your bank or card issuer.
Passo App Trading · Doha, Qatar · +974 5996 6880